WHERE ARE THE SNAKES?

DO YOU KNOW WHERE YOU ARE? It’s been brought up before, and it bears repeating. There is a concept called “Situational Awareness.” Roughly, it is defined as the “ability to identify, process, and comprehend the critical elements of information about what is happening to the team with regards to the mission.” Simply put: It is… Continue reading WHERE ARE THE SNAKES?

WHOSE SIGNATURE IS THIS?

I have heard that question a LOT in this industry, usually when the customer is trying to contest the terms of the deal. It’s one of the first weapons the manager pulls out of the armory to use against the customer. “You agreed to this” they say, pointing insistently at the customers’ signature. After all,… Continue reading WHOSE SIGNATURE IS THIS?