Did that need to be said? Well, yes. Too many BHPH dealers simply do not grasp that concept. There are a lot of BHPH Owners who have the attitude that all customers are liars who are all actively looking for a free car. One dealer says: “They ALL look to get out of making payments,…

We’ve been talking about your car lot as if it were a motor vehicle. Let’s go out to the service department and have a look under the hood. Twenty-three percent of businesses that fail identify “Not the Right Team” (NTRT) as a major contributing factor. We discussed previously about having the right finance team that…

So the “car” that is your dealership has been waxed, and the carpets and windows clean and bright. Now, let’s put the key in this thing, and take it for a drive. How does your business FUNCTION? Do all the gears mesh well, or is there a grinding noise whenever two things come together? Do…

Put away the steam vac, and stow the window cleaner, this is not about that. This article is going to open the discussion about how a business “looks” on the inside, and how you interact with the public.   Last time, we talked about presenting the business. I hope you polished the outside. Now, let’s…

Anthony Melchiorri of Hotel Impossible always instructs the General Manager or Owner of the hotel to park in the farthest parking spot away from the building. Why? So they get the largest overview of the property as they approach it on foot. As you drive, even in a parking lot, you are preoccupied with operating…

No Credit, No Problem, as the ads say. But No Credit Check = BIG Problem for you as a dealer. I fully understand that the clientele coming into the Buy-Here-Pay-Here lot have a low credit score. That is actually a given. But a consumer credit report is more than just a numeric score. This report…

I mentioned before that the Internet has almost completely replaced print media and airwave (Radio & TV) advertising. It’s true. Most newspapers that have folded (sorry) or gone to electronic –only versions put their position squarely on the Internet. We talked previously about Facebook. My mistake, I got this out of order. Too many dealers…

Facebook, Twitter, and similar Internet interaction sites are quickly becoming the average person’s first line of contact with the outside world, and the Internet has almost completely replaced print media and airwave advertising. Be a part of it. Embrace it instead of avoiding it. Point one: You don’t know unless you are there. If you do…

Did you right-size your customer in the car, or did you put your customer in an avoidable default position? Verifying and working within the customer’s personal requirements, salary, and budget timeline makes for better deals, greater satisfaction, increased overall revenue, and higher numbers of referrals. Managing your Receivables goes beyond simply taking the money in…

A few minutes spent catching VIN, mileage, spelling, and deal number mistakes before closing could save hours or days trying to make corrections and getting contracts re-signed. Making sure the deal is right the first time, every time, also has a positive effect on your reputation. No one is perfect, and mistakes are sometimes made.…