Did that need to be said? Well, yes. Too many BHPH dealers simply do not grasp that concept. There are…

We’ve been talking about your car lot as if it were a motor vehicle. Let’s go out to the service…

So the “car” that is your dealership has been waxed, and the carpets and windows clean and bright. Now, let’s…

Put away the steam vac, and stow the window cleaner, this is not about that. This article is going to…

Anthony Melchiorri of Hotel Impossible always instructs the General Manager or Owner of the hotel to park in the farthest…

No Credit, No Problem, as the ads say. But No Credit Check = BIG Problem for you as a dealer….

I mentioned before that the Internet has almost completely replaced print media and airwave (Radio & TV) advertising. It’s true….

Facebook, Twitter, and similar Internet interaction sites are quickly becoming the average person’s first line of contact with the outside…

Did you right-size your customer in the car, or did you put your customer in an avoidable default position? Verifying…

A few minutes spent catching VIN, mileage, spelling, and deal number mistakes before closing could save hours or days trying…